Returns & Refund Policy

At Fafie Konama, every garment is crafted with intention, detail, and the highest level of artistry. To ensure each piece meets our luxury standards, we follow the policy below for all orders placed with us.
 

SHIPPING POLICY

Processing Time

All Fafie Konama pieces are made to order.
Once your order is confirmed, please allow up to 2 weeks for production and quality checks before your item is shipped.

Domestic Shipping (Ghana)

•⁠ ⁠Orders are delivered nationwide through our trusted courier partners.
•⁠ ⁠Delivery timelines vary based on location.
•⁠ ⁠All delivery fees within Ghana are paid by the client.

International Shipping

•⁠ ⁠We ship worldwide.
•⁠ ⁠Shipping duration depends on the destination country and courier service.
•⁠ ⁠International shipping fees, as well as any customs duties or import taxes, are the responsibility of the client.

RETURN & EXCHANGE POLICY

We want every client to feel confident and satisfied with their Fafie Konama piece. If for any reason you are not fully pleased:

Return Window

•⁠ ⁠Returns or exchanges are accepted within 2 days of receiving your order.

Eligibility Conditions

To qualify for a return or exchange, items must:
•⁠ ⁠Have all original tags attached
•⁠ ⁠Be unworn, unwashed, undamaged, and in original condition
•⁠ ⁠Be returned with all original packaging

Items with removed, broken, or missing tags are not eligible for return or exchange.

Return Shipping

•⁠ ⁠All return shipping costs are paid by the client.
•⁠ ⁠Initial shipping fees are non-refundable.

Non-Returnable Items

•⁠ ⁠Custom alterations made upon request
•⁠ ⁠Final sale items
•⁠ ⁠Damaged items caused by improper handling after delivery

Contact Us

For assistance with your order, returns, or shipping:
WhatsApp: 059 449 9797
Our team is here to support you.